Customer Support and Contact Policy

    Effective Date: August 27, 2025

    At IQDA Soft, we are committed to providing fast and reliable customer support. This policy explains how you can contact us, when we are available, and what you can expect when reaching out.

     

    1. Support Hours

    • Business Days: Monday – Friday

    • Business Hours: 9:00 AM – 5:00 PM PST

    • Closed: Weekends and U.S. public holidays

    Please note: Messages received outside of business hours will be responded to on the next business day.

     

    2. Contact Methods

    You can reach our support team through the following channels:

    • (We aim to reply to all emails within 24 business hours)

    • Phone: +1 (206) 388-2995
      (Available during business hours only)

    • Mailing Address:
      IQDA Soft
      5001 S Kenyon St,
      Seattle, WA 98118, USA

     

    3. Support Topics

    Our support team can assist with:

    • Order status and tracking inquiries

    • Download link or license key issues

    • Refund and return requests

    • General product questions

    • Payment or billing inquiries

     

    4. Response Times

    • Email: Replies within 1 business day

    • Phone Calls: Immediate during business hours (or voicemail response next business day if missed)

    • Refund Requests: Processed within 7 business days once eligibility is confirmed

     

    5. Customer Responsibilities

    To help us serve you faster, please include the following when contacting support:

    • Your full name and order number

    • The email address used for your purchase

    • A clear description of your issue

     

    6. Escalation

    If you feel your issue has not been resolved, you may request escalation. A supervisor will review your case and respond within 2 business days.

     

    7. Commitment to Customer Satisfaction

    We value every customer and strive to provide clear, timely, and professional support. If you are not satisfied with your experience, please let us know so we can improve our services.

    📧 For any questions, email us at: help@iqdasoft.com
    📞 Or call us at: +1 (206) 388-2995